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WE’RE OPEN AND COMMITTED TO KEEPING YOU SAFE

Our Retailers are now open again in line with Government guidance.

We look forward to delivering the same high standards of customer care that you’ve come to expect which now extends to these guidelines.

The safety of our customers and colleagues has always been paramount and never more so than now, which is why we’ve made some important changes to ensure everybody stays safe and feels confident in our retailers.

IMPORTANT UPDATE MONDAY 14TH SEPTEMBER

Following the recent Welsh Government advice we now respectful request that Face Masks must be worn in all our retailers for all visitors aged 11 and over. Thank you for your understanding and co-operation.

Social Distancing

We’ve rearranged the layout of our Retailers and updated a number of procedures so the required social distancing can be observed and maintained.

Facility cleanliness

A strict cleaning regime has always been operated across the Sinclair Group but to ensure our facilities remain as hygienic as possible, we have introduced additional measures. This includes disinfecting common touch points on all customer and showroom vehicles.

Hygiene

Alongside the provision of disinfectant gel and our no handshake rule, all team members are required to regularly wash their hands and every technician must change their gloves between every vehicle.

Arranging your visit

We’re looking forward to welcoming you back in our showrooms but to ensure we can maintain social distancing, please call us ahead of your visit. Our Retailer teams can then schedule a convenient time for your appointment and help us to manage the number of people on-site at any one time.

Upon arrival

When entering your Sinclair Retailer, please apply disinfectant gel and follow the customer flow stickers and directional signs that are in place to help maintain a two-metre gap between you and other customers. For now, we’ve temporarily suspended refreshments and reduced the seating in our customer waiting areas so please accept our apologies for any inconvenience.

Sales Guidance

Our sales teams are available to discuss your existing order or next car of interest. As part of our extensive online support, you can browse our approved used stock, gain a guided part-exchange value, personalise bespoke finance options and even reserve your vehicle. What’s more our sales teams are also available to assist you in our showrooms or remotely.

Test Drive

If you have organised to test drive a vehicle, our team member will always remain outside of the vehicle and will be happy to answer any questions you may have. To support social distancing guidance, a personalised video may be sent to you before the test drive to describe the vehicle’s details and features. Once a member of our team has safely checked the documents you have brought with you, you will be able to take the vehicle out for an unaccompanied test drive. When you return to the retailer, the vehicle will be fully sanitised ahead of the next test drive. Following your test drive, you’ll be able to speak to one of our team members at a consultation desk.

Your new car

Once everything is in order, you will be presented with an envelope containing the sanitised keys to your vehicle which will have been fully valeted for you to drive away.

It would be our pleasure to offer Post-Delivery Digital Handovers if you would like to go through your new car’s features in finer detail or should you have any questions you in the days following your collection.

Vehicle drop-off/collection

At Service reception, we will provide a plastic bag in which you should place your key which we will sanitise before your car is taken into our workshop. You will not be required to sign any documentation.

When collecting your vehicle, all service documentation will be sent to you electronically unless you specifically request a paper copy. We will only accept electronic payment – cash and cheques cannot be accepted at this present time.

All the touch points on your vehicle will have been sanitised in addition to your key, which will be returned to you in a plastic bag. Unfortunately due to the current restrictions, your vehicle may not have received a complimentary wash and vacuum so apologies if this is the case.