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WE’RE HERE FOR YOU AND COMMITTED TO KEEPING YOU SAFE

Our Retailers are currently operating in line with the recent guidance provided by the Welsh Government.

In these unprecedented times, we will continue to provide the same high standards of customer care that you’ve come to expect which now extends to these guidelines.

The safety of our customers and colleagues has always been paramount and never more so than now, which is why we’ve made some important changes to ensure everybody stays safe and feels confident in our retailers.

Face masks

In line with Government advice, face masks must now be worn by all visitors, aged 11 and over, when visiting our Retailers.

Social Distancing

We’ve rearranged the layout of our Retailers and updated a number of procedures so the required social distancing can be observed and maintained.

Facility cleanliness

A strict cleaning regime has always been operated across the Sinclair Group but to ensure our facilities remain as hygienic as possible, we have introduced additional measures. This includes disinfecting common touch points on all customer and showroom vehicles.

Hygiene

Alongside the provision of disinfectant gel and our no handshake rule, all team members are required to regularly wash their hands and every technician must change their gloves between every vehicle.

Arranging your visit

To ensure we can maintain social distancing, please call us ahead of your visit. Our Retailer teams can then schedule a convenient time for your appointment and help us to manage the number of people on-site at any one time.

Sales Guidance

Our sales teams are available to discuss your existing order or next car of interest. As part of our extensive online support, you can browse our approved used stock, gain a guided part-exchange value, personalise bespoke finance options and even reserve your vehicle. What’s more, our sales teams are also available to assist you remotely via by telephone, email, SMS, Live Chat or via our social media channels

Vehicle drop-off/collection

At Service reception, we will provide a plastic bag in which you should place your key which we will sanitise before your car is taken into our workshop. You will not be required to sign any documentation.

When collecting your vehicle, all service documentation will be sent to you electronically unless you specifically request a paper copy. We will only accept electronic payment – cash and cheques cannot be accepted at this present time.

All the touch points on your vehicle will have been sanitised in addition to your key, which will be returned to you in a plastic bag. Unfortunately due to the current restrictions, your vehicle may not have received a complimentary wash and vacuum so apologies if this is the case.