Support to Existing Customers with their vehicle financial commitments.

During the current climate of uncertainty surrounding the COVID-19 outbreak, we understand that some customers may be concerned about their ability to maintain the payments of their finance agreements.

We’re here to support customers in any way that we can to ensure their ownership experience runs as smoothly as possible at all times.

Our powers under the Financial Conduct Authority (FCA) however mean that we do not hold the regulatory permission to discuss the detail relating to any payment concerns. All such matters must be directed to the finance house as detailed on your finance agreement.

We would encourage anyone who is worried about payments to contact their respective finance house at their earliest opportunity. They will do their best to help in order that a solution may be worked out and your mind can be put at rest.

Our finance providers are listed below, so if contacting them, please have your agreement and registration number to hand. If you’re unsure which company to contact, please do not hesitate to contact your Sinclair Retailer who will be able to advise.

MBFS (UK) Limited:

Please email: customerservices-mbfs@daimler.com

VWFS(UK) Limited:

Please contact via https://customer.vwfs.co.uk/Forms/payment-difficulties.html

Jaguar & Land Rover Financial Services:

Please call Customer Services on: Jaguar 0344 8244712
Land Rover 0344 824 4732

Mann Island Finance Limited:

Please call Customer Services 0330 123 0332 or email at customerservice@mivf.co.uk

Sinclair Finance & Leasing:

Please email: customerservice@sinclair-fl.co.uk

Black Horse Finance Limited:

Please call on 0344 824 8888

In addition to our primary partner occasionally we have a requirement to utilise the broker division of Mann Island and their portfolio partners.

Alphera – 0370 505 0125; Barclays – 0800 152 2888; Close – 01733 372 850; Hitachi – 0844 375 5500

Hitachi Business – 0208 577 1032; BNP/Laser – 0345 226 7367/0371 512 1983;

Motonovo – 0844 770 4438; Northridge – 0800 917 0923

Paragon – 0121 712 3241; Santander – 0800 085 1759

Startline – 02920 853 528; PSA – 0345 313 3805

Advantage – 01472 233 200; Marsh – 0844 846 0365

Moneyway – 0845 111 7101; Southern – 02380 226 745

Private and Commercial – 0207 222 2426; Moneybarn – 01730 715 300

ING – 0870 998 6161; Aldermore – 0118 955 669; Alphabet – 0370 0120 392

Network – 0844 493 5812; Lex – 0800 389 3690; Leaseplan – 0344 493 5812