We have been so pleased with the team at Sinclair Cardiff VW garage. On contacting the garage the staff (ladies) who picked up the phone were so cheery, helpful and polite. The sales team were also brilliantly helpful,well informed and really polite.
We were trying to find our daughter a car as she is a student nurse in Cardiff, but we live in Somerset. We went to our local VW garage, that miss sold us a new polo by saying we could have £1000 off (no other dealer doing this deal) and free year insurance, when they knew our daughter's age (19 yrs), her current car (polo - as they always serviced it). It turned out when I was reading the small print on the VW website that insurance could only be part of the deal for 21yrs plus. When I contacted the salesman at our local garage to see if this was correct - he said no. My husband suggested I contacted another VW garage and check. We phones Cardiff Sinclairs- as our daughter would probably get it serviced in Cardiff, and salesman confirmed my fear. I then contacted my local VW garage and the salesman was not available, when he finally returned my call he never apologised - just said he had £500 deposit did I want to loose it. This was when my husband got involved. This experience totally put us off VW - until we spoke to Gemma your lovely salesperson.
Gemma was great from the start, she listen to what we wanted, came up with a deal to match that of Bridgwater VW and came up with a car to meet our budget, my daughters wish list and you are local to our daughter. My husband and I feel assured that Jess and her new polo will be looked after. We have bought the GAP and servicing packages and these were explained very well by another salesman. Gemma has kept us informed of progress, explained every stage and reasons so that Jess understands car buying and the processes, which is great and has regained our trust in sales people.
We are yet to collect our daughters new polo, but are confident that when see does it will be a good experience and the car will be perfect.
Once again please thank your team, especially Gemma and hopefully you will beat Bridgwater VW sales!
Many thanks